Shipping Information
Shipping costs vary based on the destination, shipping method, and the weight of your order. The final shipping fee will be calculated at checkout before you complete your purchase. We may also offer free shipping on select orders—check our promotions for details.
Delivery times depend on your location and the shipping method chosen at checkout. Estimated shipping times are as follows:
Standard Shipping: 5-10 business days
Express Shipping: 2-5 business days
International Shipping: 7-20 business days (varies by destination)
Please note that unforeseen delays, such as customs clearance or courier issues, may extend delivery times.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website or the courier’s tracking portal to check the status of your shipment in real time.
International orders may be subject to customs duties, taxes, and import fees, depending on the destination country’s regulations. These charges are not included in the order total and must be paid by the recipient upon delivery. We recommend checking with your local customs office for more details before placing an order.
Yes! We offer international shipping to many countries. Shipping rates and delivery times vary based on location. If your country is not listed at checkout, please contact our support team for assistance.
Returns & Refunds
If you are not completely satisfied with your purchase, you can return it within [X] days of receiving your order. To initiate a return:
Contact our customer support team at support@mallpapa.com or visit our Returns Portal.
Pack the item securely in its original packaging, including all tags and accessories.
Ship the package using the return label provided or via a trackable courier service.
Once we receive and inspect the item, we will process your refund or exchange.
Please note that certain items, such as [list of non-returnable items like personalized or perishable goods], are not eligible for return.
International returns follow the same process as domestic returns. However, customers are responsible for return shipping costs unless the item is defective or incorrect. Please ensure your return is sent via a trackable service to avoid any issues. We are not responsible for lost returns.
If you believe your refund amount is incorrect, please contact our customer support team with your order details. We will investigate and resolve the issue as quickly as possible.
If you return an item from outside our warehouse’s country, your package may be subject to customs duties or import fees. These charges are not covered by us and must be paid by the sender. We recommend checking with your local customs office before returning an item.
Delivery charges are only refunded if your item is faulty, damaged, or incorrect. If you are returning an item due to a change of mind, the original shipping costs will not be refunded.