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Frequently Asked Questions
SHOPPING
Why do I see different prices for the same product?
You could see different prices for the same product, as it could be listed by many Sellers.
Is it necessary to have an account to shop on Abnan?
Yes, it's necessary to log into your Abnan account to shop. Shopping as a logged-in user is fast & convenient.
Do sellers on Abnan ship internationally?
Currently, sellers on Flipkart only ship within India.
ORDER
I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
Will the delivery be tried again if I'm not able to collect my order the first time?
Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
The delivery of my order is delayed. What should I do?
If your order is delayed, please check your email & messages for updates. A new delivery time frame will be shared with you and you can also track its status by visiting My Orders.
CANCELLATION & RETURNS
Can items be returned after the time period mentioned in the seller's Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.
Do I have to return the freebie when I return a product?
Yes, the freebie has to be returned along with the product.
When will I get the refund?
Cancelled Orders
Prepaid- Refund will reflect in 5-15 working days depending upon your bank.
Returned Orders
Once the product(s) reaches back our warehouse and passes the quality check, refund will be initiated within 48 hours.
If your payment method is
Prepaid- Refund will reflect in 5-15 working days depending upon your bank.
Cash on delivery – We shall send you a link on your registered number & Email Id within 48 hours, You can claim the amount by entering your UPI Id or your Bank Account information. (Link shall be valid up to 7 days)
If it's been more than 15 working days or longer since you've received the notification and you still haven't received your refund, please get in touch with our customer support.+91 8333-900-444
Visit our Returns and Exchange policy page for more info